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Customer Comments
Thanks very much for your customer service in reply to my recent request. You are a very professional company. My husband was delighted with your response, and we both wish you every success for the future. Your craftsmanship is excellent, your products are beautiful and reasonably priced.
In todays business world your services are outstanding, polite and totally unexpected.
Once again thank you and good luck for the future.
Kind Regards
Mr & Mrs Lever (Rochdale)
In todays business world your services are outstanding, polite and totally unexpected.
Once again thank you and good luck for the future.
Kind Regards
Mr & Mrs Lever (Rochdale)
Cancellation & Refund Policy
1.1 No cancellation of the whole or any part of any order, whether it is an order by
instalments or otherwise, by the buyer is permitted except where agreed in
writing in advance by the manager of Black Country Metal Works.
1.2 Goods, once delivered, may not be returned unless authorisation has been given as specified in condition 1.1 and provided that the following conditions are satisfied:-
Goods will only be accepted if they are brand new and unused condition.
Packaged items will only be accepted if the package remains unbroken and in reasonable condition.
Goods will only be accepted if returned within 7 days of delivery.
1.3 Where goods are returned by agreement:- In every case a restocking charge will be made. In every case the invoice number and date, together with reason must be stated.
instalments or otherwise, by the buyer is permitted except where agreed in
writing in advance by the manager of Black Country Metal Works.
1.2 Goods, once delivered, may not be returned unless authorisation has been given as specified in condition 1.1 and provided that the following conditions are satisfied:-
Goods will only be accepted if they are brand new and unused condition.
Packaged items will only be accepted if the package remains unbroken and in reasonable condition.
Goods will only be accepted if returned within 7 days of delivery.
1.3 Where goods are returned by agreement:- In every case a restocking charge will be made. In every case the invoice number and date, together with reason must be stated.
2.1 Black Country Metal Works shall make good by reimbursement of the whole or part of the price ( and where relevant, as a deduction from any part of the price remaining unpaid) or at its option by repair or by replacement any defect developing under normal use in the goods and due solely to faulty design (except where the design is supplied by or on behalf of the buyer) faulty materials or faulty workmanship provided that:- The buyer shall be responsible for ensuring the goods are fit for the purpose for which it wishes to use them and Black Country Metal Works gives no warranty (and none shall be implied) that the goods are in for any particular purpose ; and the defect in question shall have appeared within 3 months for such longer time period (if any) as may be provided for any guarantee
given by or on behalf of the manufacturer of the goods) after the buyer shall have taken possession of the goods or performance of services completed and shall
have been thereupon promptly notified in writing to Black Country Metal Works and any goods alleged to be defective shall be stored in a safe place by the buyer until such time as the company authorises their disposal in writing; and any goods alleged to be defective shall ,if so required by Black Country Metal Works be promptly returned at the buyer's risk and expense to Black Country Metal Works for inspection. Black Country Metal Works shall in its resonsible opinion consider them to be defective solely by reason of faulty design materials or workmanship; No attempt shall have been made by the buyer or by any third party to remedy and defect before, if so required by Black Country Metal Works, the goods in question shall have been returned to Black Country Metal Works for inspection; and the goods in question shall have been serviced and maintained properly and in the accordance with Black Country Metal Works recommendations and shall not have been fitted with any parts, components, or accessories other than those manufactured or recommended by Black Country Metal Works.
2.2 The company shall in no circumstances be liable to the buyer for economic loss, loss of profit, loss of business or like loss.
given by or on behalf of the manufacturer of the goods) after the buyer shall have taken possession of the goods or performance of services completed and shall
have been thereupon promptly notified in writing to Black Country Metal Works and any goods alleged to be defective shall be stored in a safe place by the buyer until such time as the company authorises their disposal in writing; and any goods alleged to be defective shall ,if so required by Black Country Metal Works be promptly returned at the buyer's risk and expense to Black Country Metal Works for inspection. Black Country Metal Works shall in its resonsible opinion consider them to be defective solely by reason of faulty design materials or workmanship; No attempt shall have been made by the buyer or by any third party to remedy and defect before, if so required by Black Country Metal Works, the goods in question shall have been returned to Black Country Metal Works for inspection; and the goods in question shall have been serviced and maintained properly and in the accordance with Black Country Metal Works recommendations and shall not have been fitted with any parts, components, or accessories other than those manufactured or recommended by Black Country Metal Works.
2.2 The company shall in no circumstances be liable to the buyer for economic loss, loss of profit, loss of business or like loss.