On Tuesday we popped into the Cadbury Garden centre where some time ago we bought a cat shaped brass door knocker. Having been nagged into almost immediate installation I cut the two plastic ‘bolts’ too short by about 2mm each. We mentioned this to Cadbury who said if we gave them our details they would ask you to send two replacements and, frankly, I thought we’d never hear again from them or from you.

Imagine our surprise when two days later (Thursday) the two replacements came in the post. That’s stunningly good service and I wanted to write and thank you for it.

You didn’t ask for any money but in gratitude I have upped my on-line donation to the Armed Forces Charity by a fiver which is now your contribution.

Thanks again for the service –

John and Barbara Haslett, Portishead