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Customer Comments
On Tuesday we popped into the Cadbury Garden centre where some time ago we bought a cat shaped brass door knocker. Having been nagged into almost immediate installation I cut the two plastic ‘bolts’ too short by about 2mm each. We mentioned this to Cadbury who said if we gave them our details they would ask you to send two replacements and, frankly, I thought we’d never hear again from them or from you.
Imagine our surprise when two days later (Thursday) the two replacements came in the post. That’s stunningly good service and I wanted to write and thank you for it.
You didn’t ask for any money but in gratitude I have upped my on-line donation to the Armed Forces Charity by a fiver which is now your contribution.
Thanks again for the service –
John and Barbara Haslett, Portishead
Imagine our surprise when two days later (Thursday) the two replacements came in the post. That’s stunningly good service and I wanted to write and thank you for it.
You didn’t ask for any money but in gratitude I have upped my on-line donation to the Armed Forces Charity by a fiver which is now your contribution.
Thanks again for the service –
John and Barbara Haslett, Portishead
Open Days bring 400% turnover increase.
Black Country Metalworks Open Days are proving a great success for ‘Store within a Store’ customers. The latest at Cadbury Garden & Leisure on the 12th of May saw a parade of customers through the door, figures aren’t in yet but their previous open day at Melbicks increased sales of BCM products by over 400%.
Exciting and inspirational focal points for both stockists and consumers included FREE entry into the raffle, FREE pewter pins and key fobs (with purchases), FREE customer invitations, FREE posters to advertise the event and of course a photo shoot and press coverage.
The raffle prize was given by Black Country, a huge hamper containing a mouth watering selection of products.
“Our customers really feel the benefits of working with us and this is just one of the many ways in which we add value to the working relationship”, says MD Clive Knowles. The increased uptake of these Store within a Store sections in gardens centres continues. Outlets are finding that they are injecting much needed new life and transforming tired looking sections of their centres. Anything that increases sales is good for business and garden centres are not about to turn this down.