Office Manager
It’s my job to co ordinate the overall day to day running of our busy General office. I look after all of our loyal Trade customers, as well as overseeing the care of new Customers and Queries.
I place all of the orders on to our system and process the invoices. I also assist with credit control.
Another area of my job is working alongside Vanessa in the exportation of our goods.
Please feel free to call me about any aspect of your order processing or delivery, I am always happy to help !.
Website Design and Office Assistant
Maintaining and editing our website by constantly updating our new products, and Photography. Helping our busy office with general office tasks and customer service.
Purchasing Manager
I am responsible for maintaining the stock levels for our fantastic product range to ensure that our customers are always left happy through good delivery times and by receiving quality products. I currently oversee over 5000 lines and we are constantly expanding to stay at ahead of and meet customers needs.
Office First Aider
Graphic designer and Publicity
Accounts Manager
Hi, my role is looking after our accounts department, and ensuring all things financial are kept running smoothly.
Please feel free to contact me if you have any questions regarding your payments or if you like any account information.
Credit Control
I help Bruce in Accounts, credit control and general office support.
Warehouse Manager
HI, my duties include overseeing the day to day running of our warehouse, and the careful picking, packing, checking and handling of all of your orders and requirements, and ultimately ensuring that these are dealt with in an efficient and timely manner. I am also responsible for the setting up of our Trade and Retail stands at Exhibits and Shows, around the country and abroad.
(Neil makes up all the display stands, and house signs - and has a good eye for detail)
Warehouse First Aider
Warehouse/Goods In
Duties include the booking in of all goods arriving. Ensuring that the stock is put away in the correct pick areas once production has been completed and that the warehouse floor is kept clean and tidy from stock.
Retail Support Team
Hi, I have worked for the company for over 25 years.
I am involved with all special product ranges that are produced and supplied by Black Country Metal Works for bespoke customers. It is my job to ensure the right product, reaches the right customer and on time.
Essentially, I am responsible for unique products, designed and finished specifically for individual clients.
Trade Order Superviser
Hi, my duties include the careful picking, checking and packing of customer orders.
I ensure that the goods are perfect, are packed well and sufficiently, and that they leave on time and arrive with our customers without breakages.
I also help out with the putting away of newly completed stock within in the warehouse.
I look after all the daily production runs and ensuring quality is maintained.
This normally includes inspection, organising remedial works etc
My expertise is very broad and very able to tackle most projects comfortably.
Website/IT Support
Maintaining our network of websites, by constantly updating with our new products, new photography and improving these sites for customer usability. I also support the busy office regarding any IT/Web Issues that may arise.
Website Development and Quality Control
Hi,
I am responsible for checking the quality of our goods and ensuring they are described correctly and thoroughly on the Website.
I work constantly on website text and end user information.
Drawing Office
My duties involve preparing technical drawings of new and existing products for customer approval and workshop use.
I have over 40 years experience in Draftsmanship and commercial art.
Unfortunately Phil has sadly passed away, but we feel his work and imput is still very much part of what we do today. We have left this profile active as a mark of respect to him and the time he served with us.
Operations Director
I’ve joined the family business from Liverpool University, having completed a degree in E Business.
Export Manager
Hello. I’m responsible for developing export sales to France and Spain. If you are an export customer and would like any information about our product range please call me on + 44 (0)1691 610952 or by email to sales@blackcountrymetalworks.co.uk
French & Spanish
- Responsable Export
Bonjour. Je suis responsable export pour la France et l’Espagne. Si vous souhaitez plus d’informations sur notre gamme merci de me contacter au +44 (0) 1691 610952 ou par mail a sales@blackcountrymetalworks.co.uk
- Responsable de Exportación
Hola. Soy responsable de exportación a España y Francia. Si necesitan alguna información sobre nuestra gama pueden llamarme al + 44 (0) 1691 610952 o por mail a sales@blackcountrymetalworks.co.uk
Sculptor & Pattern designer
Joe is probably one of the finest sculptors in the UK and ironically probably won’t be heralded for his unique talent until he’s left this mortal coil.
Joe is responsible for the life like resemblances reflected in most of our work.
Managing Director.
Hi, my job is ultimately to make sure everyone else is doing theirs, correctly.
This, of course, is after I have accomplished all the other thousands of jobs that land unceremoniously on my desk every day.
Seriously though, the buck stops here with me, and if you do have any concerns or queries that you need a fast and final answer for, please feel free to email, or telephone.
I have, listed below some impartial words of advice, which I would ask all our customers to consider, when shopping on the Internet.
When shopping on the internet, always check that the company has -
- Landline telephone numbers not mobile numbers!
- Has a VAT registration number
- Offers full address details
- Offers director or staff details
- Offers a trading history
- Most Importantly, offers a Secured payment gateway
Former Chairman, founder, and inspirational leader, Eric is the knowledge, the conscience, and the ultimate “metal Guru” !!., here at Black Country Metal Works, and although retired and no longer at the helm every day, we still look to Eric for guidance, help, and resolve. Eric would be the first to admit, he can be very pig headed, when it comes to delivering the best in what we design and produce. We like to think we are continuing to carry his principles forward in creating a product that he is proud to give his valued endorsement to.
Eric has over fifty years experience in everything to do with metalwork, from sheet metal working, panel beating, turning, spinning & fabrication.
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"We are members of the FSB.
The FSB is non-profit making and non-party political
The Federation of Small Businesses is the UK’s largest campaigning pressure group promoting and protecting the interests of the self-employed and owners of small firms.
Horticultural Exhibitors Association
"We Are Members of the Horticultural Exhibitors Association, we exhibit regularly which allows both the trade and public to see first hand the quality of our products and see the latest products to join our range."
Moreland Green Human Resources
We are supported in all matters relating to Human Resources (HR) by Moreland Green
Gordon Ross is our Health and Safety consultant, ensuring we are up to date on our Health and Safety codes and procedures.
Health and Management System
Fire risk Management
Risk Assessments
COSHH
Incident reporting
Incident Investigation
Training Needs Analysis
Expert Witness
Appointed Competent Advisor
Web Access to Systems
