It’s my job to co ordinate the overall day to day running of our busy General office. I look after all of our loyal Trade customers, as well as overseeing the care of new Customers and Queries.
I place all of the orders on to our system and process the invoices. I also assist with credit control.
Another area of my job is working alongside Vanessa in the exportation of our goods.
Please feel free to call me about any aspect of your order processing or delivery, I am always happy to help !.
I am responsible for maintaining the stock levels for our fantastic product range to ensure that our customers are always left happy through good delivery times and by receiving quality products. I currently oversee over 5000 lines and we are constantly expanding to stay at ahead of and meet customers needs.
Office First Aider
Graphic designer and Publicity
Hi, my role is to redesign and update our website with new offers and promotions, as they arise.
I design all the brochures and literature that is sent out to our customers, and I ensure that products are shown clearly and that pictures are easy to understand.
I also ensure we are always reflected well and regularly in the Media , dealing with all Press releases to Editors from Trade Magazines, publications and Newspapers.
Hi, my role is looking after our accounts department, and ensuring all things financial are kept running smoothly.
Please feel free to contact me if you have any questions regarding your payments or if you like any account information.
I principally ensure all customers contacting the office are directed quickly, and efficiently to the department or person required. Should I be unable to help personally. I also look after our mailing lists and maintain our data bases, ensuring all customers are notified of all special offers, seasonal opening hours and quarterly news updates. My personal interest is graphic design, this is something I’m developing within the company and hope to utilise within the new catalogues and brochures being worked upon.
Shop Floor Operative
I’ve joined the company to strengthen the speed and efficiency, of our order preparation and despatch department. I aim to gain sufficient experience within this department and to obtain my own set of responsibilities, thereafter furthering my career within BCMW. I hope soon to take advantage of the many training schemes available within BCMW, forklift license to mention one.
I help Bruce in Accounts, credit control and general office support.
My role for the company is the running of the sales ledger and general accounts duties.
I also run the credit control for the company making sure all accounts are kept up to date. Much of my time is also dealing with Our ordering system.
Agreeing Credit Limits and Processing Credit Applications.
General Accounts Enquiries, Accounts Administration.
My role is developing and actively pursuing progress with certain key projects.
My background is Administration and IT, with further experience in hospitality and catering .
It’s my hope to Pursue a career with BCMW and THE BRITISH IRONWORK CENTRE.
Especially with their expansion plans being so ambitious, there are lots of opportunities within the organisation I can pursue
Maintaining our network of websites, by constantly updating with our new products, new photography and improving these sites for customer usability. I also support the busy office regarding any IT/Web Issues that may arise.Click here at your peril!
My role is accounts & financial rear of house.
Supporting the accounts team and having my own individual responsibilities with regards to calculating return on investment and budgeting on key projects going forward.
My history has always been accounts based and I hope to bring a new fresh clarity to some of the existing projects envisaged for the next 5 year plan.
Ecommerce Channel Manager
As our Ecommerce Channel Manager, I ensure our internal and external systems are working in sync and that we’re maximising the potential of each online avenue. I’m also responsible for the research, development and implementation of new systems which allow us to streamline our activities in the ‘never ending quest’ to provide a faster, smoother and more enjoyable experience for our customers!
I work exclusively to ensure each product we produce and sell, is photographed to highlight each
detail and give an accurate idea of the beauty of each of our products.
This includes understanding how each product should function in order to give a precise reflection
of the intended use.
As well as this I endeavour to make each photograph understandable for the customer to
help guarantee a happy sale.
My job is to update and maintain our websites, which includes updating new products, researching new methods and generally ensuring it is better and easier for the customer to use.
I am also on hand in the office to assist with any other IT queries that may arise.Click here to see what my favourite book is
Construction and site management
House keeping and Hygiene
Stock control supervisor
I organise and arrange stock locations/ logistics , picking points and concern myself with stock rotation / care and efficiencies .
Overseeing a continuous stock take system and ensuring our IT system reflects our actual stock positions accurately.
I’m also entrusted with all matters and policies relating to health and safety , total compliance with H and S law.
I am responsible for the Showroom and outside display area, this is no mean task .
Its 4 acres of outdoor display and a showroom that actually is , without question , the largest display of decorative ironwork in the UK.
My career history surrounds Merchandising and display, creating exciting and visually inspired retail experiences.
However my role here at Black Country metal works is really drawing on all my experience and imagination.
I’m solely accountable for ensuring, every customer feels the WOW factor on arrival and Feeling they’ve witnessed something unique , after leaving.
My ultimate compliment will be , everyone telling friends and family , about our creation and advising them to visit too.
I’m a full time sculptor , my involvement with BCMW and The British Ironwork centre , is very exciting .
To date we have been working on several public works of ART and we’ve lots of enquiries for bespoke work, all across the UK.
Whilst I’m independent and have my own workshop, I very much like working with BIC on their site , as they do have some very challenging projects.
My strength is Bronze castings , but I also work in Iron and other materials.
Presently I’m working with Clive on several Iron sculptors for the Oswestry urban safari trail.
I will be helping BIC with their further educational courses, in Sculpturing and Casting, we are hoping to settle on part day coarses later on in 2013.
My duties include packing and handling your orders.
Ensuring that I do this in an efficient and timely manner to avoid late deliveries.
My role within the Company , is Workshop and manufacturing based.
I’ve undertaken an extended apprenticeship in Blacksmithing and machine shop work.
My aim is to offer the Workshop here , additional strengths in Lathe work and in general machinist procedures.
I will be assisting in the Blacksmithing courses and lectures days , that we hope to offer later this year.
I have a great interest in all practical aspects of manufacturing.
HI, my duties include overseeing the day to day running of our warehouse, and the careful picking, packing, checking and handling of all of your orders and requirements, and ultimately ensuring that these are dealt with in an efficient and timely manner. I am also responsible for the setting up of our Trade and Retail stands at Exhibits and Shows, around the country and abroad.
(Neil makes up all the display stands, and house signs - and has a good eye for detail)Warehouse First Aider
I help to ensure the quality of our website content, making sure our products are entertainingly and thoroughly described.
I continuously work to update products and the website.
Duties include the booking in of all goods arriving. Ensuring that the stock is put away in the correct pick areas once production has been completed and that the warehouse floor is kept clean and tidy from stock.
Retail Support Team
Hi, I have worked for the company for over 25 years.
I am involved with all special product ranges that are produced and supplied by Black Country Metal Works for bespoke customers. It is my job to ensure the right product, reaches the right customer and on time.
Essentially, I am responsible for unique products, designed and finished specifically for individual clients.
Trade Order Superviser
Hi, my duties include the careful picking, checking and packing of customer orders.
I ensure that the goods are perfect, are packed well and sufficiently, and that they leave on time and arrive with our customers without breakages.
I also help out with the putting away of newly completed stock within in the warehouse.
Grounds Maintenace and Landscaping
My responsibilities are keeping the grounds and sculpture park in beautiful order.
With over 20 acres of manicured lawns and gardens and being Shropshire’s premier sculpture park, the importance of high presentation is of the utmost priority.
Business Development & Community Relations
I am your main point of contact for any association, charity or affiliation.
My duties exclusively involve research projects and most importantly,
serving research with good partnerships. Our ethos involves doing as much as possible with charities and community projects.
We believe that doing good and benefiting others is excellent Karma
for our ongoing development and success.
"Both are intricately intertwined".
My directive is administration and to ensure we deal and process all orders and enquiries accurately.
I’ve additional responsibilities in connection with French customers and accounts, with all communication coming directly to my desk.
My ambition is to learn as much from the company as possible. Being in a very high energy atmosphere is exciting and my time flies.
I’ve responsibilities in office processing, specialising in data base projects. My personal preference is in depth analytics.
I enjoy a mix of customer facing duties as well as more focused detached work.
I’ve spent most of my working career in graphic design, it is my passion and chosen career.
Here at Black Country, I’m very lucky, it is immensely varied and I can complete my projects without any interference.
Because I’m trusted and respected, this is a very valuable and fulfilling.
Welder & Engineering
My background is engineering, I’m involved in most engineering projects and I enjoy and fast moving atmosphere.
The company is very dynamic and there is something new each day to test our ingenuity.
My responsibilities surround customer service, it is my directive to ensure each customer is satisfied. We base every decision on a long term strategy.
My MD is only focused on longetivity, he always advocates taking the most responsible and ethical roots, having 99% of decisions all with me.
Of course holding and managing such a huge range, there are lots of issues, so the days pass extremely quickly.
Health and safety is my second occupation all matters referring health and safety are directed to me.
Packing Department & Warehouse
Presently, I am the latest member of the team, I am keen to build a career here. I’d love to utilise my qualifications and university degree to involve myself further within this fast moving business.
Watch this space, my career is only just starting.
Managing Paint and Finishing Shop
I look after all the daily production runs and ensuring quality is maintained.
This normally includes inspection, organising remedial works etc
My expertise is very broad and very able to tackle most projects comfortably.
Garrick Works supervisor
I look after the supervision of Garrick works, and all of the day to day tasks and activities.
The entire site is under my sole responsibility, ultimately I ensure the smooth running of it.
This includes maintenance and security.
I have worked for the company for the last 3 years and have previously been a sub-contractor for the last 10 years.
Website Development and Quality Control
I am responsible for checking the quality of our goods and ensuring they are described correctly and thoroughly on the Website.
I work constantly on website text and end user information.
My duties involve preparing technical drawings of new and existing products for customer approval and workshop use.
I have over 40 years experience in Draftsmanship and commercial art.
Unfortunately Phil has sadly passed away, but we feel his work and imput is still very much part of what we do today. We have left this profile active as a mark of respect to him and the time he served with us.
I’m responsible for the operational side of the business, ensuring we’re moving towards our goals and aspirations. I enjoy spending as much time as possible speaking with our customers and providing support, if you would like to speak with me directly, please feel free to do so! My other passions include marketing and design which I’ll do during any free time I might have.
e-mail: firstname.lastname@example.orgClick here for Ben
Hello. I’m responsible for developing export sales to France and Spain. If you are an export customer and would like any information about our product range please call me on + 44 (0)1691 610952 or by email to email@example.com
French & Spanish
- Responsable Export
Bonjour. Je suis responsable export pour la France et l’Espagne. Si vous souhaitez plus d’informations sur notre gamme merci de me contacter au +44 (0) 1691 610952 ou par mail a firstname.lastname@example.org
- Responsable de Exportación
Hola. Soy responsable de exportación a España y Francia. Si necesitan alguna información sobre nuestra gama pueden llamarme al + 44 (0) 1691 610952 o por mail a email@example.com
Sculptor & Pattern designer
Joe is probably one of the finest sculptors in the UK and ironically probably won’t be heralded for his unique talent until he’s left this mortal coil.
Joe is responsible for the life like resemblances reflected in most of our work.
Berkeley-HR is our mentor and overseers for all H R Matters, ensuring we follow the Law and maintain all HR matters to a high standard.
We choose Berkeley - HR, because of their location and Grahame having 20 years’ experience, becoming a chartered fellow of the institute
Hi, my job is ultimately to make sure everyone else is doing theirs, correctly.
This, of course, is after I have accomplished all the other thousands of jobs that land unceremoniously on my desk every day.
Seriously though, the buck stops here with me, and if you do have any concerns or queries that you need a fast and final answer for, please feel free to email, or telephone.
e-mail: Managingdirector@blackcountrymetalworks.co.ukI have, listed below some impartial words of advice, which I would ask all our customers to consider, when shopping on the Internet.
When shopping on the internet, always check that the company has -
- Landline telephone numbers not mobile numbers!
- Has a VAT registration number
- Offers full address details
- Offers director or staff details
- Offers a trading history
- Most Importantly, offers a Secured payment gateway Click here to see me in my casual clothes
Clive is also a Governor for Woodside Primary School in Oswestry. On both the Public Relations and Finance Committees.
Former Chairman, founder, and inspirational leader, Eric is the knowledge, the conscience, and the ultimate “metal Guru” !!., here at Black Country Metal Works, and although retired and no longer at the helm every day, we still look to Eric for guidance, help, and resolve. Eric would be the first to admit, he can be very pig headed, when it comes to delivering the best in what we design and produce. We like to think we are continuing to carry his principles forward in creating a product that he is proud to give his valued endorsement to.
Eric has over fifty years experience in everything to do with metalwork, from sheet metal working, panel beating, turning, spinning & fabrication.
"We are members of the FSB.
The FSB is non-profit making and non-party political
The Federation of Small Businesses is the UK’s largest campaigning pressure group promoting and protecting the interests of the self-employed and owners of small firms.
Horticultural Exhibitors Association
"We Are Members of the Horticultural Exhibitors Association, we exhibit regularly which allows both the trade and public to see first hand the quality of our products and see the latest products to join our range."
Matrix staff training & development
We are currently working alongside Matrix Training and Development, a company that aims to assist staff with the tools needed to gain extra qualifications in the workplace.
They offer help and support to members of staff that would like to obtain NVQ’s, and National qualifications relating to their occupations and roles.
The scheme also aims to improve skills , as well as supporting individuals in their own personal improvements and growth.
Gordon Ross is our Health and Safety consultant, ensuring we are up to date on our Health and Safety codes and procedures.
Health and Management System
Fire risk Management
Training Needs Analysis
Appointed Competent Advisor
Web Access to Systems