Our Standard Delivery option will be dispatched within 3-5 working days providing they are "IN STOCK", however at busy times, (i.e Christmas) this may take longer due to circumstances beyond our control. We will endeavour to contact you whenever any items fall outside this 3-5day range.

We have an Express Delivery option (for items ordered before 12pm) will be dispatched within 1 day on a next working day service. This means your order will arrive next working day after you ordered it. This option can only be provided for Telephone Orders

Our Saturday Delivery option is a special service we provide (to certain locations only) for orders to arrive on Saturday. They are sent on a before 12pm service. This option can only be provided for Telephone Orders

Some of our products (such as Lamp Posts, Furniture, Sundial Columns) may incur extra delivery costs due to the Weight/Sizes involved in delivering these goods to you. We will endeavour to contact you on any extra charges you may incur due to these products
All of our products are High Quality and some are very Heavy and we are able to offer a very competitive delivery.

some circumstances dictate that we have to use our own vehicle to deliver on these occasions we have a strict policy that requires the recipient to sign for the delivery "Check and accept"
This of course is due to the high costs involved with doing personalised deliveries and avoiding return or unnecessary journeys.

Some Area’s within the united kingdom are subject to higher delivery costs due to their location or requiring ferry crossings.
These area’s are listed in the table below. If you wish to order, please ask for a quotation before ordering.

Post Codes	Locations
AB31-AB56	Scottish Highland
ALL BT post codes	Northern Ireland
ALL GY post codes	Guernsey
ALL HS post codes	Scottish Island
ALL IM post codes	Isle of Man
IV1-IV56	Scottish Highland
ALL JE post codes	Jersey
KW1-KW14	Scottish Highland
PA21-PA49	Scottish Highland
PA60-PA78	Scottish Highland
PH4-PH44	Scottish Highland
PH49-PH50	Scottish Highland
PO30-PO41	Isle of Wight
TR21	Isle of Scilly
TR25	Isle of Scilly
ALL ZE post codes	Scottish Islands

Export enquiries are always a little more complex, therefore we’d prefer to provided a quotation prior to your order.
Any orders placed that our automated system hasn’t charged delivery for, we will endeavour to contact you at the soonest possible opportunity with our most competitive price.

Checking Goods for Damage and Notifying Black Country Metal Works
For small deliveries that arrive with carriers you agree to open all boxes and thoroughly check the goods for damage and notify us of any damage within 7 days of the delivery. If we are not notified of damage within 7 days we are unable to claim from either the manufacturer or the carrier. You agree to indemnify us in full for any losses we suffer as a result of your failure to notify us within 7 days.
For bulky deliveries you agree to check the goods for damage before signing the delivery drivers, (GDN) Delivery Note. If you sign for the goods, even if you write the words "Unchecked" or similar on the delivery note, then you are accepting that the goods arrived in good condition and later claims for damages will not be considered. If the driver refuses to wait while you check the goods then you must refuse to accept the delivery and email sales@blackcountrymetalworks.co.uk with the details as soon as possible. If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting goods and signing a delivery note without thoroughly checking the goods for damage.