Delivery Services
Please note, our third-party couriers DPD, have advised that their drivers are operating to a tight schedule and therefore will only attempt delivery once. This initial delivery timeframe will be provided via text message or email from DPD through their tracking service. In the event that you are not home, the courier, DPD, will take the parcel to a local drop off point, on average a 5-mile radius from the original delivery point. You, the consignee will be notified via text message to say the parcel has been taken the local drop off point as no one was home. With this, a second text message will be sent to say the parcel has arrived at the designated drop off point and location details will be shared. At this time, it is up to you, the consignee, to collect the parcel within 7 days. After 7 days, the parcel will be returned to Black Country Metal Works whereby a maximum of 25% restocking fee may be charged and fees will apply for resending. We accept no responsibility for DPD courier services.
Standard Delivery
For items which are up to a shoe box in size, we do make every effort to dispatch in 48 working hours. Items which are larger are generally dispatched within 7-10 working days as finishing and packaging work may take significantly longer. Delivery is kerbside only.
During the busiest times of year (i.e. Christmas) this may take longer due to circumstances beyond our control. We will endeavour to contact or inform you whenever any items fall outside this 7-10 working day range or if an item becomes unavailable, due to another local works or artist for which we rely upon them for all or component parts of a product.
Orders with a made/prepare to order lead time will be dispatched together, once the last item has been completed in production.
Free Next Day & Next Day Delivery
We will make every effort to ensure that your item is dispatched and delivered next day. This will happen 99.9% of the time. Occasionally due to circumstances outside of our control i.e. raw material supplies, labour, courier breakdown etc. The next day delivery may not occur. We cannot take responsibility where this is not been achieved but will make every effort to ensure your item reaches you as quickly as possible. Delays arising with the courier or Royal Mail are outside of our control and are not completely unavoidable.
Next day delivery is only available to mainland UK addresses (this does not include the Scottish Highland's or Island's, Ireland, Scilly Isle's, Channel Island's or the Isle Of Man). If an order is placed containing these places you may be contacted for extra delivery payment.
Products with a Made to Order lead time will be dispatched on a next day delivery service as soon as the product is ready. Lighting products may require a lead time to produce and will also be sent on a next day service where available as soon as the product is ready.
In some cases, if an order contains multiple items this could override the free delivery or free next day delivery option depending on the weight and size of the overall order. Orders with a made/prepare to order lead time will be dispatched together, once the last item has been completed in production. If you have any further questions about this, feel free to get in contact with us.
We may rely on local works to supply or create certain items and this can, at times, cause unexpected delays which are outside of our control. Any potential delay will be advertised with an approximate lead time on our website. Failing this, our customer service team will be in touch at the earliest opportunity to advise any delays or alternatives that are immediately available.
International Delivery
We offer an international delivery service to the following locations; Ireland, Spain, France, Germany & Italy. Due to the complex nature of our products and the variation in global shipping charges, additional payment maybe required. Duty and custom charges may be required on arrival If your location falls out of these locations, customers can arrange for their own courier collection or provide a UK-based freight forwarder address. We ask that customers send us details and confirmation of their courier booking for authorisation. For consignments travelling to overseas destinations, we recommend the goods be inspected and repacked in accordance with the local import legislation at the destination before shipping on. Please note, that you will need to cover any local charges that may be needed for local duties, customs or clearance charges. Once the parcel has been collected by the courier of your choice or delivered to the freight forwarder address, we, Black Country Metal Works are no longer responsible for the parcel and cannot accept returns or refunds where the item is damaged by courier.
For more delivery information click here.
Christmas Delivery
We will endeavour to dispatch all goods ordered before our annual Christmas shut down . For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown.
For all regular orders placed after Monday 18th December, it is difficult to guarantee pre-Christmas delivery. We do rely on national couriers to deliver to our customers and this process is normally completed within 48 hours of dispatch. Please note that couriers can experience slight delays due to the large influx of deliveries at this time of year.
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