Delivery & Collection Information

Order by 3 pm Monday to Friday for next-day delivery on marked items. On Saturday, orders must be placed by 1 pm to qualify for next-day delivery. Orders that are placed after 1 pm on a Saturday will be dispatched the next working day, Monday.

For items which are up to a shoe box in size, we do make every effort to dispatch in 48 working hours. Larger items are generally dispatched within 7-10 working days, as finishing and packaging work may take significantly longer.

Palletised deliveries are kerbside or vehicle-side only. Disposing of the pallet and any packaging is the customer's responsibility; however, this should be done only after the goods have been fully checked and there is no reason to return them. Goods must be secured back on a pallet in the event of needing to arrange a return.

During busy times of the year (i.e Christmas), we make the best efforts to dispatch all orders, including those with Free Next Day Delivery, in time, but this is not always possible. Please note, the couriers can also experience slight delays due to the large influx of deliveries at this time of year.

Christmas Delivery:

We will endeavour to dispatch all goods ordered before our annual Christmas shutdown (24th December 2026 to 4 January 2027). For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown. All orders received after the 23rd of December will be processed after the 4th January 2027, including those with Free Next Day Delivery.

For all regular orders placed after Monday 18th December, it is difficult to guarantee pre-Christmas delivery. We do rely on national couriers to deliver to our customers, and this process is normally completed within 48 hours of dispatch. Please note that couriers can experience slight delays due to the large influx of deliveries at this time of year.

We may also rely on local works to supply or create certain items, and this can, at times, cause unexpected delays which are outside of our control. Any potential delay will be advertised with an approximate lead time on our website. Failing this, our customer service team will be in touch at the earliest opportunity to advise of any delays or alternatives that are immediately available.

Full delivery information can be found here.

Click & Collect: Valid photo ID must be presented upon collection. Goods will be withheld if satisfactory identification is not provided. The Collection 10% Discount: Applies exclusively to collection orders with a total value under £2,000

Returns Information

If you have changed your mind about the product you have received and wish to return it, you have 28 days for a full refund of the product cost.

For palletised items, please ensure you retain all packaging until goods have been fully checked and there is no reason to return. Should you wish to return an item, it will need to be repackaged using the original pallet supplied. If packaging has not been retained, you will incur a respective cost as quoted to us by the courier. This cost will be reduced from the refundable value of your item.

All items ordered from the 1st November to the 18th December will be eligible for our extended returns policy until the end of January 2027. All returns must be made through our returns and refunds policy.

Full returns information can be found here.