Terms & Conditions

Full Terms & Conditions

1. In these terms and conditions of sale the expression “The Company” or “Company” means Black Country Metal Works Ltd. And the “Purchaser” means the company, firm or persons to whom the goods are supplied by the Company under this contract.

2. No description of goods by the company in any leaflet, catalogue or other written matter shall constitute a contract of sale of goods by description for the purposes of the Sale of Goods Act 1893 and the Sale of Goods Act 1979.


a. Product variations. Due to the handmade nature of goods, items may differ to the images shown on the website and/or on other printed material. The customer understands that different monitors, screens and printers can render colours differently and that these variations are not a fault of the product itself. The customer accepts the potential of this arising. We recommend arranging a viewing of the item by contacting us before purchasing, should potential variations cause issues for you.  No site preparations should be made or tradespersons booked until goods are delivered safely and you are throughly satisfied. 

b. Due to the nature of acrylic glass and perspex items, there may be visible scratches or superficial marks on the surface. The customer accepts that this may occur. To remove these marks, we recommend the use of perspex cleaner and a cloth.

4. Any reference to weights and dimensions or performances contained in any catalogue, leaflet or other written matter by the company are approximate only and shall not constitute an implied term of this contract.

5. Incorrect pricing and listing information.  Our sale of goods agreement is not formed until the goods are dispatched successfully to the customer. Up until dispatch, if an item is under-priced or mispriced as a genuine mistake, the Company reserves the right to cancel an order or offer you the item at the correct price. At this point, you have the option of proceeding at the correct price or cancelling the order.


a. Customers are reminded to satisfy themselves that the goods they are purchasing are suitable before completing an order. No responsibility is placed upon the company for making an incorrect order.

b. For some of our items, we do offer bespoke finishes or modifications. Once a customer has instructed us to prepare, repaint, or modify an item in any way, they are obliged to take it once it has been completed. Once work has begun for custom or modified items, we cannot accept cancellations or exchanges, especially once the item is completed and ready for delivery. If you do wish to cancel your custom or modified order, any costs associated with said modifications will need to be recovered through the customer’s deposit or initial payment before any refunds can be issued. If the item has already been delivered, checked, and signed for, the customer is also responsible for returning it back to us safely at their own cost. Refunds will be discussed and organised on a case-by-case basis.


a. The Company shall not be responsible for any consequence of non-delivery or late delivery of goods due to any causes (such as weather, fire, strike, miss-communications, government control or shortages of (materials/labour) and no such non-delivery or late delivery shall entitle the purchaser to rescind this contract. Please note this list is not exhaustive and only includes some of the most common consequences of non-delivery or late delivery. The company accepts no liability or responsibility for loss of earnings or any charges that may be incurred due to non-delivery or late delivery. Delivery dates are always subject to change and therefore we strongly advise that no arrangements are made until you have received the goods and are fully satisfied. The company urges patience from its customers regarding all deliveries, especially during annual and bank holidays and also during the company’s annual stocktaking period, as this may cause an extended delay to our stated delivery times or the agreed delivery time provided by external companies. 

b. The Company cannot be held responsible for a customer’s failure to respond to a courier’s calling card. If a calling card has not been responded to as per the courier’s individual policy, and the item has been returned back to us, it is the customer’s responsibility to cover any additional shipping costs to send said item back out to them. For further information about a particular courier’s calling card policy, please view their T&Cs on their respective websites.

c. Delivery of large and cumbersome items may occasionally be ‘vehicle side only’ and may require unloading directly by the customer. In such cases where there is a failed delivery or where delivery is proven to be obstructed by the customer, the company reserves the right to cancel the order minus any costs incurred.

d. Ireland, Scotland and offshore isles may also incur an additional delivery surcharge. This will be related to the size, weight and type of product that is being shipped. In these instances, we suggest you do the following: Place the order in the normal way. We will then contact you with the additional charge (if any) and apply this to your order. You will then be able to either accept or cancel your order based on these charges. 

e. Due to the automatic nature of the carriage calculation system, we reserve the right to contact the customer and alter the carriage cost if the cost is higher than the carriage charged.

f. International Shipping: We do not currently offer an international delivery service, however, customers living overseas can arrange for their own courier collection or provide a UK based freight forwarder address.  We ask that customers send us details and confirmation of their courier booking for authorisation. For consignments travelling to overseas destinations, we recommend the goods are inspected and repacked in accordance with the local import legislation at destination before shipping on. Please note, you will need to cover any local charges that may be needed for local duties, customs or clearance charges. Once the parcel has been collected by the courier of your choice or delivered to the freight forwarder address, we, Black Country Metal Works are no longer responsbile for the parcel and cannot accept returns or refunds where the item is damaged by courier. 


a. The Company will not accept any claim relating to the condition or quantity of goods delivered unless formal written notice of any such claim is received by the Company within 48 hours of the delivery date with the exception of items over the value of £100 (see below for more information on orders over £100). Communication must be made by email to: sales@blackcountrymetalworks.co.uk. 

b. For large items, it is imperative that all goods are thoroughly inspected prior to accepting and signing for them from our driver or the carrier/courier. We require you to hold the driver/courier until all goods have been inspected by yourself to ensure complete satisfaction. If a signature is provided, the goods are recognised as satisfactory and the company accepts no responsibility for collecting any goods if deemed unsatisfactory once the driver/courier has left the premises. The costs associated with returning the goods must then be covered entirely by the customer before any refunds can be issued.

c. For goods over the value of £100 we require email notification of any damages within 24 hours of signing for the goods to sales@blackcountrymetalworks.co.uk to be eligible for a claim, please include photos of the packaging, any damage, and your order number.

d. Regardless of whether an item has been delivered damaged, is faulty or incorrect, for all returns, it is the customer’s responsibility to ensure it is safely and suitably wrapped for courier collection and must also be made available in the same location as the courier delivered it, or at the kerbside of the property. For palleted items, please ensure that you retain all packaging. Should you wish to return an item, it will need to be repackaged as best you can using the pallet supplied. In the event that packaging isn’t retained, you will be incurred the respective cost as quoted to us by the courier. This cost will be reduced from the refundable value of your item. Collections must be available within courier working hours, typically 7 am -7 pm. 

e. All courier deliveries are kerbside and arrangements must be made by the customer to move the consignment after delivery, including disposal of any packaging, including pallets, etc.


a. The Company will not in any circumstances accept liability for any consequential loss of profits/earnings or third-party claims or detention or delay or expenses of any kind howsoever caused. This includes any agreements made through external delivery companies, including any miscommunications on delivery or dispatch times. We make NO GUARANTEES on delivery times, these are all estimated.

b. The next day delivery service applies on orders placed before 2 pm. The next day delivery service is available in most mainland areas but is subject to stock and courier availability and demand. When the next day courier service is not available, we will deliver by an alternative carrier and this may take longer. It is not applicable to any item not specified as such on our website. Delivery times cannot be guaranteed. Next day delivery is not available in the following area/postcode combinations (subject to change and not exhaustive):

Aberdeen: 24, 32, 33, 35, 38, 41, 43, 45, 51, 53, 54, 55, 56
Cumbria: 4, 5, 6, 7, 9, 18, 19, 20, 21
Chester: CH3 9
Dundee: 8, 9, 10, 11,
Dumfries & Galloway: 3, 5, 6, 7, 8, 9
Edinburgh: 34, 36
Falkirk: 8, 14, 17, 18, 19, 20, 21
Galashiels: 5, 10, 11, 13
Glasgow: 41, 51, 63, 83
Guernsey (All Postcodes)
Inverness (All Postcodes)
Isle of Man (All Postcodes)
Jersey (All Postcodes)
Kilmarnock: KA3, KA18, KA27, KA28
Kirkcaldy: KY9, KY10, KY13
Lancaster: LA21, LA23
Llandudno: LL15 1, LL15 2
Manchester: M4 1, M4 2, M4 3, M4 5, M4 6, M4 7
North East: NE66 5, NE69 7, NE70 7, NE71 6
Northern Ireland (All Postcodes)
Outer Hebrides (All Postcodes)
Paisley (All Postcodes)
Perth (All Postcodes)
Preston: PR3 3
Shetland Islands/Lerwick: ZE1, ZE2, ZE3
Truro: 21, 22, 23, 24, 25
Wick (All Postcodes)

10. Whilst any money remains outstanding by the Purchaser to the Company, title to all goods (under any contract) shall remain vested in this company. This Company may recover any goods upon demand and shall resell at our own discretion. The Purchaser shall hold such goods as trustee for this company and any resale of the goods by the purchaser shall not involve the passing of title from this company unless and until the goods have been paid for in full.

11. Whilst we try to source our products from UK workshops and businesses as much as we can, our products do come from multiple origins. This includes both finished and part-finished pieces made or supplied by both local and overseas artists and works.  All orders do assist in sustaining our UK metalworks and are greatly appreciated. Our Visitor Centre showcases the best in decorative metalwork from all over the world including two working Blacksmith forges, CNC workshop and Paintshop. Blacksmith and Silversmithing experiences are also held at the Centre.

12. All prices shall be subject to increase in the event of increases in wages or raw materials occasioned by government act or regulation and any other relevant increase occurring before completion of any order. All offers and discounts are for orders over £10. We reserve the right to remove certain products from offers without notice. Order direct telephone discounts are up to a maximum value of £250 discount and cannot be used in conjunction with any other offers.   All discounts are given at the companies discretion. 

13. All samples are to be paid for by the purchaser unless agreed prior to despatch, if trading commences on the same items, a credit can be issued.

14. These conditions of sale shall apply to every order passed with the company and no substitution or condition in the Purchaser’s order form or condition of trade or the like which would or might negatively derogate from, conflict with or qualify any of these conditions of sale shall apply to such order unless expressly accepted by the company in writing. Whilst we always go over and beyond to fully satisfy our customers, we cannot offer or participate in compensation claims.

15. An interest charge of 25% will be levied against outstanding invoices or part invoices remaining unpaid.

16. We are not responsible for any costs or damages associated with a product's use, misuse or incorrect installation, whether the product is faulty or otherwise. 


17. Black Country Metal Works is not responsible for any loss or damages in any form associated with the purchase and/or supply of goods, including goods not being as expected.

18. Any Purchaser (Client) instructing us to despatch goods direct to their customer has to be the Purchaser’s (Client’s) risk.

19. Any delivery note signed in an unclear fashion or undated by the Purchaser (recipient) has to be taken as correct, the Purchaser has a responsibility to sign for material in full, full signature/full printed name and dated.

20. A restocking charge of 50% will be levied if goods are returned without prior agreement with Black Country Metal Works Ltd.

21. Acceptance of an order takes place when the order has been dispatched from The Company.

22. When an order has been placed and accepted, the Purchaser must ensure that someone is available at the given delivery time and address to accept the goods and sign the delivery note. Failure to do this will result in the goods being returned to the Purchaser’s local delivery depot, whereby, a card will be posted through the Purchaser’s door. The Purchaser must follow the directions regarding a subsequent attempt at delivery or may choose to collect from the said depot. If the Purchaser chooses not to respond to these directions, or contact the said depot, the parcel will be returned back to Black Country Metal Works and the Purchaser will then need to arrange collection at their own cost from Black Country Metal Works. We advise that no arrangements are made with tradesmen or contractors until the Purchaser has received the goods, they are in their possession and they are fully satisfied.

23. We recommend all items are checked thoroughly upon arrival to ensure everything is accurate and present. This must be done before shipping on to a further destination. Additional packing materials may be required. We cannot take responsibility for items which may have been lost in transit. 

24. We reserve the right to adjust and amend designs and raw materials without prior warning.

25. We are not responsible for damages caused by customer elected couriers.

26. We do not recommend proceeding with installation preparation until items have arrived safely and you are completely satisfied. 




a. Any GUARANTEE mentioned on the site only applies to products where this is stated. If a product is found to be defective within the timeframe offered (from the date of the order), we will replace that part and deliver it to the customer. The Guarantee ONLY applies to the metal components of the product (not the finish) and only for products ordered after 1 January 2009 when the guarantee came into effect. Products order before this date are not covered by the guarantee and the standard 1-year warranty applies. This does not affect your statuary rights.

b. The Lamp Post 10 Year Guarantee refers to the structural integrity of the post itself, excluding lanterns. It does not include the paintwork and cosmetic finish. As with all metal outdoor items, regular maintenance such as painting should be completed regularly to help preserve the post in line with our recommendations. 10 Year Guarantees only apply to full price lamp posts and do not cover discounted or trade/commercial orders. The guarantee does not cover flood, storm or earthquake damage or damage incurred through incorrect installation or accidental damage. 


28. Due to significant investment made in photography each year, the right to use any image which belongs to "The Company" is only granted whilst your account is active and may be revoked at “The Company’s” discretion. If your account becomes inactive for a period of over 90 days or overdue the use of any imagery, which is the property and copyright of "The Company”, will be automatically revoked and such images must be removed immediately, regardless of any related inventory you may hold. Use of imagery includes the website, print or any other medium. We recommend, for peace of mind, that the images are deleted from your computer system and any printed literature removed from distribution. All content/copy and product information under any circumstances remain the property of "The Company". 

29. We reserve the right to refuse and close accounts at our discretion.

30. Bespoke, made to order and custom products, whereby the product has been manufactured or ordered to the customer’s specification are non-refundable and non-returnable.  We reserve the right to use other works, artists, and sculptors for both parts and finished work.  Prototypes are chargeable unless otherwise agreed and must be returned after inspection and approval. Due to differences in production procedure or practicality, finished products may not be identical copies of prototypes or technical drawings. We reserve the right to make adjustments where and when required.


31. The company reserves every right to not deliver orders where the discount code has been misused on products it was not originally intended for, we will contact the customer regarding this and request that the outstanding balance is paid before the goods are released for delivery. If a product is already on special offer, other discounts cannot be applied on top of this.


32. Social media discounts are applicable up to £300.00.  Please click here to learn more about social media promotions. 


33. All orders placed are subject to our cancellation and refund policy, please click here for more details.


Prices, as detailed within each social media shop listing, are subject to change when viewed directly on the Black Country Metal Works website, where the most up-to-date and accurate pricing will be displayed. We always advise checking the prices on our website directly to ensure that any given item is suitable for you. Whilst we will endeavour to ensure that all Facebook and Instagram shop prices are as accurate as possible, we cannot be held responsible for any price changes between the social media shops and our direct website. All listings are available while stocks last. For further information, please contact our sales team.


Terms of payment shall be strictly net thirty days from the invoice date and shall not be varied except by the partner of the company in writing.  Where the products are being resold it is your responsibility to ensure any instructions/care & maintenance advice is provided in full.  Any guarantee date applies from the date at which the goods were delivered to you and not re-sold.  


Some items on our website can only be purchased at a minimum order quantity. Items with minimum order quantities are clearly displayed and are normally available for trade customers only. We may not stock items with a minimum order quantity as they can be made specially to order. If you are interested in purchasing an item with a minimum order quantity and can meet the number requirements as detailed on the product listing, please get in touch to place your order.



Our 1-year guarantee only applies to selected products it is stated on.  For this to apply it is imperative that our care and maintenance advice is followed fully. 


The silver lining discount cannot be used in conjunction with any other offers. 

Private Customers shall be debited the full amount for goods and delivery at the time of order or within 24 working hours.


We recommend you obtain professional advice when installing stands - also note all stands should be securely screwed to the floor.

We do not recommend proceeding with installation preparation until items have arrived safely and you are completely satisfied. 


For large structures (such as gazebos) and sculptures, we always advise that delivery and erection is organised with us. Although this carries an additional cost as it involves a specialised team and equipment, it will greatly reduce the likelihood of any difficulties arising.

Before booking in the erection team, it is essential that you have fully prepared the area for their arrival. You must ensure that:

- The base or fixings pads and level and down and the concrete is fully cured.
- There is adequate access to the erection location.
- There is sufficient flood lighting should it be required.
- There is available support staff to assist.
- There is access to electricity.
- There will be sufficient space around the edge for ladder equipment etc. (we suggest that the space for erection is a minimum of 2m wider than the structure itself).
- The area is cordoned off to the public to allow safe erection of the structure and your own risk assessment needs to have been carried out prior to the team’s arrival on site.

There should be a senior person (or owner) on site should any questions emerge, and to sign off the work at the end of the installation.

If you would prefer to erect the structure yourself, or through using third-party labour, it is your sole responsibility if any issues arise, and we cannot be held responsible for said issues.

If you or your third-party labour workers have no previous experience of erecting such structures, we would recommend that a qualified Health & Safety Officer is present, along with a qualified Engineer to oversee proceedings.

Should you choose to erect the structure yourself, our advice and directions should be obtained well in advance of starting the erection process. If our team must be organised to correct the structure or complete its erection, please contact us so that a quotation and advanced payment can be organised.


Please note, our third-party couriers DPD, have advised that their drivers are operating to a tight schedule and therefore will only attempt delivery once. This initial delivery timeframe will be provided via text message or email from DPD through their tracking service. In the event that you are not home, the courier, DPD, will take the parcel to a local drop off point, on average a 5-mile radius from the original delivery point. You, the consignee will be notified via text message to say the parcel has been taken the local drop off point as no one was home. With this, a second text message will be sent to say the parcel has arrived at the designated drop off point and location details will be shared. At this time, it is up to you, the consignee, to collect the parcel within 7 days. After 7 days, the parcel will be returned to Black Country Metal Works whereby a maximum of 25% restocking fee may be charged and fees will apply for resending. We accept no responsibility for DPD courier services.

For all other courier services and providers, in the event that you are not available to take delivery, your item(s) may be left with a neighbour or on your property unless you have specifically told us you do not want your item(s) to be left in this way.

You agree that proof of delivery will constitute one of the following:

  • A recipient signature if the item is delivered to your address
  • A recipient signature if the item is delivered to a neighbouring address
  • A photograph showing the item left on your property
  • A drop card stating the item has been left with a neighbour or on your property

If you wish to dispute the delivery of your item(s), you must make your complaint in writing either by email to sales@blackcountrymetalworks.co.uk or by post to the following address:

Customer Service Manager, Black Country Metal Works, Whitehall, Aston, Oswestry, Shropshire, SY11 4JH

Please include the following with your complaint:

  • Your name, telephone number, and email address
  • The consignee name and delivery address is given when you placed the order
  • Your order or invoice number (if known)
  • A brief description of the reason for the disputed delivery
  • A signed declaration from the person to whom the parcel was addressed stating that they have not received the item(s)


Free delivery is only applicable to certain specified lines and ranges, on orders being sent to mainland UK addresses. We reserve the right to change and update these terms and conditions from time to time and recommend that you revisit this page regularly to keep informed of the current terms and conditions.

Products with a Made to Order lead times will be dispatched on a timely delivery service as soon as the product is ready.  All Made to Order lead times both on the website and those received verbally are approximates only.  Lead times can and do often vary, especially with larger or more complex pieces. We recommend choosing those items readily available should you be working to a deadline. All items on the order will be dispatched together, once the last item has been completed in production. Lighting products may require a lead time to produce and will be sent on a fast delivery service as soon as the product is ready. 

In some cases, if there are multiple items on the order, this could override both the free next day delivery and free delivery option, depending on the weight and size of the overall order. If you have any further questions about this, feel free to get in contact with us. 


We will make every effort to ensure that your item is dispatched and delivered next day. This will happen 99.9% of the time. Occasionally due to circumstances outside of our control i.e. raw material supplies, labour, courier breakdown, etc. The next day delivery may not occur. We cannot take responsibility where this has not been achieved but will make every effort to ensure your item reaches you as quickly as possible. This service only applies to non-bespoke items requiring no specialist work and for delivery addresses within mainland UK excluding Ireland, Northern Ireland, Highlands, and Islands. Orders must be received before 3pm.  We recommend waiting until your item has arrived before arranging tradespersons. Orders that are placed after 3pm on a Friday will be dispatched the next working weekday. Orders that are placed on a weekend will not qualify for free next day delivery. Please note: Black Country Metal Works do not operate on bank holidays and seasonal holidays. 

Products with a Made to Order lead times will be dispatched on a timely delivery service as soon as the product is ready.  All Made to Order lead times both on the website and those received verbally are approximates only.  Lead times can and do often vary, especially with larger or more complex pieces. We recommend choosing those items readily available should you be working to a deadline. All items on the order will be dispatched together, once the last item has been completed in production. Lighting products may require a lead time to produce and will be sent on a fast delivery service as soon as the product is ready. 

In some cases, if an order contains multiple items this could override the free delivery or free next day delivery option depending on the weight and size of the overall order. If you have any further questions about this, feel free to get in contact with us. 


For any new post box purchases, there is a standard £10.00 personalisation charge. Any requests for changes to be made to your chosen text after the initial order has been placed will incur a further £5.00 charge to cover the costs of materials and labour. As such, we strongly advise ensuring that everything is correct with your chosen wording at point of ordering. To find out more about this service, please visit our ‘Post & Parcel Boxes Personalisation’ page.


The ‘Black Friday Sale’ promotion items are available whilst stock last and can be removed from the website at any time.  If an item does become unavailable due to high demand, you may be offered a suitable alternative or a refund.  All returns made through the ‘Black Friday Sale’ promotion still adhere to our Cancellation & Returns Policy.  This can be viewed in full here.  Any damages or issues must be reported within 48hrs, as stated in our Cancellation & Refund Policy. In order to rectify any issues, we will follow our Cancellation & Refund Policy as we normally would.  

Discount codes are only valid with website transactions. We reserve the right to withdraw any discount codes at any time. 


We will endeavour to dispatch all goods ordered before our annual Christmas shut down (23rd December 2021 to 4 January 2022). For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown. All orders received after the 23rd of December will be processed after the 4th January 2022, including those with Free Next Day Delivery.

For all regular orders placed after Monday 13th December, it is difficult to guarantee pre-Christmas delivery. We do rely on national couriers to deliver to our customers and this process is normally completed within 48 hours of dispatch. Please note that couriers can experience slight delays due to the large influx of deliveries at this time of year. 

We may rely on local works to supply or create certain items and this can, at times, cause unexpected delays which are outside of our control. Any potential delay will be advertised with an approximate lead time on our website. Failing this, our customer service team will be in touch at the earliest opportunity to advise any delays or alternatives that are immediately available. 

All items ordered from the 1 December 2021 to the 10 January 2022, will be eligible for our extended returns policy of 28 days. Any items purchased outside of this date bracket, which are wished to be returned, will come under our standard returns policy of 14 days. All returns must be done through our returns and refunds policy.


We are unable to price match any product listing against any new, previous or competitors’ price. Should the price be reduced due to web updates, collection discounts or other offers after purchase, we are not able to process partial refunds for any offer missed at the time of purchase. 


If you are looking to view a product on-site before purchasing, we recommend ensuring that we hold stock of that particular item before visiting us. Our team will be able to advise whether or not that item is available to view and can give you an idea of any associated lead times. We cannot be held responsible for any items not being on-site if the availability of said item is not discussed with ourselves beforehand. If an item is in stock, we can then ensure that it is available for viewing when you visit us. All products featured on our website offer a ‘Click & Collect’ option. If you wish to view a product on-site, please fill in this form and await a response before making a visit specifically for any item.

We recommend all items are checked thoroughly before shipping on to a further destination. Additional packing materials may be required.


Our inbound and outbound telephone calls are recorded. These are used for training and quality purposes.

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