Company Ethos


A FAMILY BUSINESS

With nearly 30+ years of business experience within Black Country Metal Works, and over 50 years in the metal working trade alone, I now feel confident enough to say, there is very little left that I don’t know or haven’t experienced in the world of metal working. I am now fortunate enough to have been able to pass this wealth of learning onto staff and members of my family, who share this same passion with incredible enthusiasm. It is a great joy to see three generations working alongside each other to continue this great metalworking tradition. This commitment and dedication, are what I believe to be our company's greatest strength, and from the point of view of you, our most valued customer, this means you can shop and buy from our company, secure in the knowledge that you will receive the very best in personalised customer care.

PRIDE

With research a priority, we are constantly striving to bring together the very best of quality, durability, and value for money into the sourcing of every product we sell. With today’s growing marketplace and the wealth of availability worldwide, it is not possible to purchase all of our products and components here in the UK, as we would wish. With many products being hand made or indeed, hand finished, it is sometimes the case that we may need to wait for their completion, or unavoidable delays may occur. However, we do strive to take our need for high standards and ideals to each and every one of the suppliers we use, whichever country, and in this way we can ensure that the British quality standards of which we are very proud, are maintained across all of the products we supply or offer, irrespective of their origin.

DELIVERING VALUE FOR MONEY

A happy customer is one, who knows he has bought the very best, at a fair and reasonable price. He knows he can expect a long and useful working life from his product, and if it should fail, he will want the confidence of knowing, there is support and accountability if he needs to replace it. The majority of our products look and feel far superior in reality, than we have been able to portray in their photography. This is the reason why we go to extra lengths to give details of weight and dimensions in our descriptions, to support the quality.



OUR MISSION AND PROMISE

Our mission is, and has always been to trade with our counterparts in an ethical manner, wherever they happen to be.
To always seek the very best that is offered, in quality and workmanship, and to encourage and support our suppliers to do the same.

And finally to ultimately offer a beautifully made item, produced to a high standard, and that has been manufactured with honesty and integrity.


- Clive Knowles, Chairman

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