Trade Information, Enquiries & Policies

Here at Black Country Metal Works, we understand the power of supplying our wares to other businesses and are no strangers to the trade industry. If you’re a company or business looking to purchase our products, please do get in touch to discuss anything further with our trade team. We pride ourselves on building B2B relationships and look forward to working alongside your company or business. For more information about our trade policies, please refer to the following information and our full Terms & Conditions.


There is no need to sign-up for a trade account with us because, to make things easier, we skip that part and go straight into discussing our products and the kind of trade services that you’re interested in! Whether you’re looking for a one-time order or something more permanent, we can supply a range of different trade services to suit your individual requirements. Just get in touch using the ‘Contact Us’ form below.


We accept a range of payment methods to suit a variety of businesses. If your preferred payment method isn’t featured in the following list, please get in touch to enquire whether or not it’s something that we can help you with.

Cheque: - we still accept the humble cheque! Once the cheque has been received by ourselves, we will have to wait until the cheque has cleared before we can send any of your items out to you.

Credit/Debit Cards: - we accept all major credit and debit card payments.

BACS: - we also facilitate bank transfers from your bank account to ours using a pro forma invoice. This can take up to three days to clear but once the money has been accepted, your order will be processed.


We have a select number of web resellers that work alongside us to stock their e-commerce channels. We limit this number to stockists and web distributors who are willing to carry stock themselves whilst committing to a high level of successfully maintained customer service. If you are a web owner looking to stock our products, please get in touch with us.

Support Offered: - to support and assist our web stockists, we can ensure that no labels of our own are attached to your purchased products upon request, we can offer preferred trade rates and discounts based on agreed terms, and we can offer exclusive lines and promotional offers.

Photography & Copy Use: - Due to significant investment made in photography each year, the right to use any image which belongs to "The Company" is only granted whilst your account is active and may be revoked at “The Company’s” discretion. If your account becomes inactive for a period of over 90 days or overdue, the use of any imagery which is the property and copyright of "The Company” will be automatically revoked and such images must be removed immediately, regardless of any related inventory you may hold. Use of imagery includes website, print, or any other medium. We recommend, for peace of mind, that the images are deleted from your computer system and any printed literature removed from distribution. All content and/or written copy and product information under any circumstances remain the property of "The Company".


Unfortunately, we cannot take or accept any trade orders under drop shipping schemes. We prefer our trade partners to take stock of the products themselves as this helps to reduce any delivery issues that may arise between yourselves and your customer base.


“The Company” will not accept any claim relating to the condition or quantity of goods delivered unless formal written notice quoting a delivery or invoice number of any such claim is received by “The Company” within seven days of the delivery date. For export orders, an extra three days will be allowed.

All customer trade returns must be returned to us at the cost of the trade customer for evaluation by BCMW and, on evaluation, a credit note will be raised accordingly. A 50% restocking charge will be levied against goods returned without notification or prior agreement with BCMW. Additionally, a restocking fee of 50% of the overall trade cost of the goods will be levied if goods are returned when considered unsuitable or unwanted by the customer.

No credit will be issued against carriage or transportation costs unless the fault is found to be on the part of BCMW. Export orders are exempt from this. Any goods returned to BCMW that have been seen to be packed in an “irresponsible” manner, and as a consequence are received broken and damaged, will not be credited under any circumstances. All goods returned for credit must be received in a perfect and resaleable condition, as supplied and not altered or used in any way.

All customers/trade customers especially wishing to return goods, need to obtain a managers written permission.
All goods arriving back without our written consent risk being labelled as unauthorized and consequently triggering no credit status.
We require your cooperation over being able to book the goods in and then sufficient time to evaluate the complaint or reason for the return.
Goods returned with our consent but without sufficient justification will fall into a maximum of 50% refund/credit category.
Depending on the circumstances, a lesser percentage may be offered, depending on a myriad of contexts or conditions

Eg. Elements like poor or even unusable packaging would fall under this heading.


A customer deciding the item or items were unsuitable for their needs based on no fault of ours like incorrect style or size or qty ordered.
Only goods consented to being returned and justifiably faulty will constitute a full value refund, full value refunds do not include transportation of any kind.

For further information, please refer to our Cancellation & Refund Policy.


Interested in working alongside us? Use the form below to contact us now. Please allow up to five working days for our trade team to respond. Alternatively, if you’re looking for something urgently, you can give us a call on 01691 610952.

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