Free next day delivery Free next day delivery available
Easy Returns
Easy Returns Contact us to arrange

CHECKING GOODS

For small deliveries which arrive with couriers, the customer agrees to open all boxes and thoroughly check the goods for damage or faults. If any fault is visible, the customer must notify BCMW within 48 hours of delivery. For more information on how to return or notify BCMW on faults click here.  If BCMW is not notified to damage within 48 hours, BCMW is not able to claim to either the manufacturer or the courier. 

For larger deliveries, including pallets, you agree to check the goods for damage or fault, before signing the courier drivers delivery note. If you sign for the goods, even with the word ‘unchecked’ or similar, you, the customer are accepting that the goods have arrived in a good condition and any future claims for damages will not be considered.  If the courier driver refuses to wait while you check the goods, you must refuse to accept delivery and email our team at sales@blackcountrymetalworks.co.uk with the details as soon as possible.

If someone else is signing for the goods on your behalf, you agree to advise them that the goods must be checked before signing. You therefore accept full responsibility for loss or damage if they sign on your behalf and fail to check goods. You agree to indemnify us in full for any losses we suffer as a result of you or your agent accepting the goods and signing without checking goods for damage.

DELIVERY SERVICES

Please note, our third-party couriers DPD, have advised that their drivers are operating to a tight schedule and therefore will only attempt delivery once. This initial delivery timeframe will be provided via text message or email from DPD through their tracking service. In the event that you are not home, the courier, DPD, will take the parcel to a local drop off point, on average a 5-mile radius from the original delivery point. You, the consignee will be notified via text message to say the parcel has been taken the local drop off point as no one was home. With this, a second text message will be sent to say the parcel has arrived at the designated drop off point and location details will be shared. At this time, it is up to you, the consignee, to collect the parcel within 7 days. After 7 days, the parcel will be returned to Black Country Metal Works whereby a maximum of 25% restocking fee may be charged and fees will apply for resending. We accept no responsibility for DPD courier services.

For all other courier services and providers, in the event that you are not available to take delivery, your item(s) may be left with a neighbour or on your property unless you have specifically told us you do not want your item(s) to be left in this way.

You agree that proof of delivery will constitute one of the following:

  • A recipient signature if the item is delivered to your address
  • A recipient signature if the item is delivered to a neighbouring address
  • A photograph showing the item left on your property
  • A drop card stating the item has been left with a neighbour or on your property

If you wish to dispute the delivery of your item(s), you must make your complaint in writing either by email to sales@blackcountrymetalworks.co.uk or by post to the following address:

Customer Service Manager, Black Country Metal Works, Whitehall, Aston, Oswestry, Shropshire, SY11 4JH

Please include the following with your complaint:

  • Your name, telephone number, and email address
  • The consignee name and delivery address is given when you placed the order
  • Your order or invoice number (if known)
  • A brief description of the reason for the disputed delivery
  • A signed declaration from the person to whom the parcel was addressed stating that they have not received the item(s)

FREE NEXT DAY DELIVERY 

Items with free next day delivery are marked with our 'next day delivery banner'. Orders must be received before 3pm. Orders that are placed after 3pm on a Friday will be dispatched the next working day, Monday. Orders that are placed on a weekend will not qualify for free next day delivery. Please note: Black Country Metal Works do not operate on weekends, bank holidays or seasonal holidays. Next day delivery is only available to mainland UK addresses (this does not include the Scottish Highland's or Island's, Ireland, Scilly Isle's, Channel Island's or the Isle Of Man). If an order is placed containing these places you may be contacted for extra delivery payment, see below - UK Areas needing additional postage and custom quotes. 

We will make every effort to ensure that your item is dispatched and delivered the next day. This will happen 99.9% of the time. Occasionally due to circumstances outside of our control i.e. raw material supplies, labour, courier breakdown etc. The next day delivery may not occur. We cannot take responsibility where this is not been achieved but will make every effort to ensure your item reaches you as quickly as possible. Delays arising with couriers or Royal Mail are outside of our control and are completely unavoidable.

In some cases, if there are multiple items on the order, this could override both the free next day delivery and free delivery option, depending on the weight and size of the overall order. All items on the order will be dispatched together, once the last item has been completed in production. 

FREE DELIVERY

Items with free delivery are marked with our free delivery banner. Items ordered with free delivery will be dispatched within 7-10 working days providing they are in stock, however, at the busiest times of year (i.e. Covid Lockdown, Christmas), this may take longer due to circumstances beyond our control. We will endeavour to contact or inform you whenever any items fall outside this 7-10 working day range. Free delivery is only applicable to orders being sent to mainland UK addresses excluding Ireland, Highlands and Islands. If an order is placed outside UK Mainland, additional delivery payment may be required. 

Products with a Made to Order lead time will be dispatched on a next day delivery service as soon as the product is ready. Lighting products may require a lead time to produce and will also be sent on a next day service where available as soon as the product is ready.

In some cases, if an order contains multiple items, this could override the free delivery or free next day delivery option depending on the weight and size of the overall order. All items on the order will be dispatched together, once the last item has been completed in production. 

SATURDAY DELIVERY 

Our Saturday Delivery option is a special service we provide (to certain locations only) for orders to arrive on a Saturday. They are sent on a before 12 pm service. This option can only be provided for telephone orders.


PALLETED ITEMS INCLUDING LARGE, HEAVY OR FRAGILE ITEMS

Some of our products such as lamp posts, furniture and sundial columns may incur extra delivery costs due to the increased weight or size of the item. We will endeavour to contact you with regards to any extra charges you may incur. For Items that require to be delivered on a pallet, the courier company is obliged to deliver to the curbside only, although at the discretion of the courier driver they may be able to manoeuvre it onto your property. Disposing of the pallet and any packaging is the customer's responsibility. 

PERSONALISED DELIVERY

In some circumstances, we will use our own vehicle to deliver, for example when purchasing a sculpture or made to order item. On these occasions, we have a strict policy that requires the recipient to sign for the delivery on a "Check and accept" basis. This, of course, is due to the high costs involved with doing personalised deliveries and ensuring that our customers are satisfied.

UK AREAS NEEDING ADDITIONAL POSTAGE AND CUSTOM QUOTES 

Some areas within the United Kingdom are subject to higher delivery costs due to their location or the need for ferry crossings. These areas are listed in the table below. If you wish to order from one of these postcodes, please ask for a quotation before ordering.

Post CodesLocations
AB31-AB56 Scottish Highland
ALL BT postcodes Northern Ireland
ALL GY postcodes Guernsey
ALL HS postcodes Scottish Island
ALL IM postcodes Isle of Man
IV1-IV56 Scottish Highland
ALL JE postcodes Jersey
KW1-KW14 Scottish Highland
PA21-PA49 Scottish Highland
PA60-PA78 Scottish Highland
PH4-PH44 Scottish Highland
PH49-PH50 Scottish Highland
PO30-PO41 Isle of Wight
TR21 Isle of Scilly
TR25 Isle of Scilly
ALL ZE post codes Scottish Islands


INTERNATIONAL DELIVERY

We do not currently offer an international delivery service, however, customers living overseas can arrange for their own courier collection or provide a UK based freight forwarder address.  We ask that customers send us details and confirmation of their courier booking for authorisation. For consignments travelling to overseas destinations, we recommend the goods are inspected and repacked in accordance with the local import legislation at destination before shipping on. Please note, you will need to cover any local charges that may be needed for local duties, customs or clearance charges. Once the parcel has been collected by the courier of your choice or delivered to the freight forwarder address, we, Black Country Metal Works are no longer responsbile for the parcel and cannot accept returns or refunds where the item is damaged by courier.

CHRISTMAS DELIVERY

We will endeavour to dispatch all goods ordered before our annual Christmas shut down (23rd December 2021 to 4 January 2022). For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown.

For all regular orders placed after Monday 13th December, it is difficult to guarantee pre-Christmas delivery. We do rely on national couriers to deliver to our customers and this process is normally completed within 48 hours of dispatch. Please note that couriers can experience slight delays due to the large influx of deliveries at this time of year. 

We may rely on local works to supply or create certain items and this can, at times, cause unexpected delays which are outside of our control. Any potential delay will be advertised with an approximate lead time on our website. Failing this, our customer service team will be in touch at the earliest opportunity to advise any delays or alternatives that are immediately available. 

All orders received after the 23rd of December will be processed after the 4th January 2022, including those with Free Next Day Delivery.

All items ordered from the 1 December 2021 to the 10 January 2022, will be eligible for our extended returns policy of 28 days. Any items purchased outside of this date bracket, which are wished to be returned, will come under our standard returns policy of 14 days. All returns must be done through our returns and refunds policy.

FOR MORE INFORMATION, PLEASE READ OUR FULL TERMS & CONDITIONS.

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