Black Country Metal Works

7 days a week - call or visit
0800 6888 386
Oswestry, Shropshire, Sy11 4JH
Fast Delivery - most orders dispatched in just 48 hours

Fireplace Accessories Feedback


"Thank you for your help its been a pleasure doing business with you Kind Regards."
Kenneth Hawkes, Northen Ireland
"My Brush and Pan Set, just arrived this morning, thank you for getting it here, so quickly, will use you again, thanks to Holly especially”.
Eric Aston Square, Shropshire

"I just had to write to compliment your Company on the excellent service I received on my recent purchase!"
Stan Thompson Wargrave, Berkshire
”Many thanks for my order for a Duchess Companion Set. I am very pleased with it, so well packed and here in 7 working days even in the run up to Christmas. Will pass your name around.
Happy Christmas to you ALL!”
Gill Day Belper, Derbyshire

"We have just taken delivery of our new fireguard, and I wanted to email you to say how impressed we have been with your company in terms of the website, order process and the product we have just received. It was a pleasure to do business with you. Best regards"
Bob Wilson Winchester, Hampshire

The fire front arrived two days later and was extremely well packed and was just what we wanted. We straight away sent Martine an e-mail and thanked her for her assistance and stated that we would have no hesitation in recomending your Company"
John Trimbee, Norfolk

The bellows arrived and were given as a gift. They are beautiful, thank you very much for all the effort you went to so we could receive them in time.
Sam Jones Bletchley, Bucks

Good evening. I received a pair of your bellows as a Gift and we are delighted with them. Well done you. I will defiantly be looking to you in the future for more wonderful gift ideas
Anne Barker North Hants, Corby
Thank you so much for your help, item will be with me within 5 days. Fantastic service, every questioned answered"
Julie Lochhead Perth, Scotland

Thank you for the replacement tongues. They arrived yesterday in excellent condition and were extremely well packaged!
I would certainly recommend your business to friends and family.
Many thanks, 
Sinead 11/January

I just received the new coal bucket, and I just want to let you know it looks great! Thanks again for your quick response.
M. de Wal14 Erracht Drive Caol Fort William 

Hi there, just to let you know we have received the companion set today and are delighted with it. Thank you for your speedy service. We can recommend you for quality goods and service. Kind regards, Julie Ainley

Hello Clive, yes brilliant thanks, I’ve looked at the sauce pan rack, (but have not taken it out of the box) and the match holder but because of the weight and wrapping of log basket I will leave that till xmas day!
Thanks for you excellent service I sure you will be hearing from me again.... I will send photos as discussed.
Merry Christmas and a happy new year.
Clive Coleman Warwickshire

Just wanted to say thank you for the item below which arrived on Tuesday as promised, the quality of the product is fantastic and I am sure that my other half will be very pleased with this gift at Christmas.
Thank you again for an excellent product and excellent service.
Best regards
Teresa, Sheffield
I just wanted to say thank you. The order arrived today and is excellent - we are very pleased and will be sure to use you again in the future.
Joy Fleming, Southhampton

Just to let you know I was most surpried to receive my order this afternoon (Tuesday). I didn’t think it would arrve until after Xmas, as most companies in England are not sending parcels to Scotland at the moment. 
It was well packaged and am very pleased with the companion set.
Thanks once again Regards
Allison Forbes
Thank you for your very efficient and prompt help in dealing with this Order. The Bucket arrived this morning very well packed. We are very pleased with it and it is already in use.
John Scammell

We ordered a companion set for our friends housewarming present which they loved! Many thanks.
Julie Haggan O.C, Bristol 23/May 2012

Just to confirm that the replacement has arrived on time and intact.
Thank you for all your help and your super service. 
Pass on my thanks to your team. 
Frances Keating
,Stirlingshire, 21st June
Had to contact you to inform you I’ve received the bucket and how pleased we are with it. The image on-line was striking (that’s what caught my attention), however, the ’real - live bucket’ is awesome! I thank you!
Valerie Mersier, Texas

It is okay through I called and ordered something on express delivery and I received it yesterday and am thrilled with it, the brindleton( think that is what it is called)

Thanks again to your colleague I think it was Vikki I dealt with who was great! 
Cathy Smith
Many thanks, my Waterloo Black Iron Coal Bucket arrived today and I am delighted with it. It was beautifully wrapped to protect it. Thank you.
Mrs Maureen, Aberdeenshire, 30/June 2012

Just to let you know I have received my log basket and companion set - I am absolutely delighted with them both. Thank you again for all your help, it is much appreciated.
Many thanks and wishing you a Merry Christmas and a Happy New Year
Best wishes
Lesley Beevers 01/December 2012

I have just bought a coal scuttle from you. It arrived yesterday, so the wait for it was reasonable, but I wanted to let you know how pleased I am with the delivery service. I received several texts alerting me to the proposed date of arrival with the option to alter that if not convenient or to ask for delivery to a neighbour. Then yesterday I had confirmation of the one hour delivery slot, again with an option to change it. There is nearly always someone at home here, but for many people this service must be invaluable. Goes to show once again that however wonderful your products you are really only as good as your service and a poor choice of courier could harm your business considerably. I hope to buy from you again.
Chris Moore 05/December 2012

Thank you for the quick delivery of my order and for the high quality of the items. The log basket is really beautiful.
Jacqui Jirapure 06/December 2012

Hi Jamie,
They’ve arrived, and are gorgeous. Many thanks. Our two year old twins are as enchanted by them as their Dad!
All the best,
Deborah 06/December 2012

This was delivered about lunch time today and it looks great.
Thank you so much for sorting everything out, hopefully a happy brother in law will be able to poke his fire in style!
Nicola Bond 21/December 2012
Thanks so much for the companion set and once more, for the simply fantastic service today. It’s so rare to receive a great product and a customer focused approach, with a warm personal touch. 
Anne-Marie, Northwich

Hello there,
Just received the Pellerton hall fireguard that i ordered and just wanted to let you know how thrilled I am with it. It is just as described and presented on your website and it is of high quality. thank you very much. I will also be using the £10.00 voucher that you kindly sent very shortly.
Kind regards
Sandra Meecham, Gloucester, 25/ January 2013

The items that I have ordered have arrived today and are in perfect condition. Items are much nicer than on the picture !! I just wanted to thank you for your kindness and service, I am sure you are going to hear from me in the future.
Thanks a lot again for your help.
Emily Camilleri, Malta, 30th January

I am just emailing to say thank you for your help.
I received my tongs today, and the set is now complete and ready to give to my parents for their anniversary, I’m sure they’ll love it!
Even though there were some hiccups with the product, I’ve been really impressed with the customer service you’ve provided! Thank you very much! I will definitely be using your website if I need anything else for the fireplace!
Ailsa Stockwell
Ailsa Stockwell 6/March 2013

Just a short note to say that I have received the product and to say that it fully meets the description on your website.
It is very attractive and will meet the bill beautifully.
Thank you
Joseph Smedley 15/March 2013

Many thanks for the delivery of the replacement Malvern Companion Set, the parcel arrived safely, I am very pleased with the companion set.
I appreciate your support and help.
Thanks again for your help.
Nick Griffin 8/April 2013

I can confirm the items have now arrived and look great. Thank you again for your help.
Joseph Rix 18/May 2013

Dear Black Country Metalworks,
Thank you for the lovely parcel which arrived today. We are delighted with the polished brass and black iron coal bucket, in fact we are so pleased with it we have decided to have another one.
Ruby Tiger 23/August 2013

The log basket is what my wife wanted and looks lovely.
Stuart Richie 17/September 2013

Hi Amie,
We just received the two coal buckets and they look great!
Many thanks for your follow-up in making sure we received them on time.
Enjoy your weekend, we have sun in Scotland!
John Godsman, 21/September 2013

The fire guard is lovely and your service excellent so many thanks
Marina Searle, 21/October 2013

Delighted with my new fireside accessories, fabulous quality! thanks!
Beverly Bates, 23/October 2013

I was absolutely delighted with them, they look fabulous and are really excellent quality. I must say that the people I have spoken to on the telephone at your company have been delightful and I am very pleased with the products.
Beverly Charnock-Bates, 31/October 2013

So pleased with my stocking holders. They look gorgeous lined up on the mantlepiece with their precious cargo.
Shelagh Robertson, 20/November 2013

Thank you the coal scuttle arrived today it is fabulous
Trish Burchell 18/February 2014 

Screen arrived this morning
Looks very well
Thanks for all your effort
Mrs Dean 21/February 2014 

I just wanted to say a big thank you. I have just received the bellows and they are absolutely beautiful. Please pass on my thanks to whoever crafted them.
Jane Peryer 4/March 2014