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Home Accessories and Home furnishings


Thanks for your help – I can’t wait! Saw one at a friends house and fell in love with it - so nice to have a functional item that looks so lovely.
Sherenna Lewis Pontypool, Gwent

I would like to convey my thanks to everyone involved at Black Country Metalworks for sending the coat stand. I am delighted with the product and it is in constant use in my hall.The colour is perfect and it has been greatly admired.
Ann Pritchard 25/January

The welly rack was actually a present for my mum and yes she was very happy with it, especially the colour. Mum said when she unwrapped it and saw the label on the box that she assumed it was to be black so was very happy indeed when she opened the box and it was pink!!."
Amy Dix

I have taken delivery of the order below today, and am thrilled with it.
Sylvia Dubarry, Dorset

Many thanks for your help and for your excellent service.

The handles were fine, just not suitable for my requirements.
Many thanks once again. Will return asap. Kind regards.
Sam Shaw 09/November

I would like to compliment you of this wonderful well engineered wellington rack - Good to see we still have good British craftsmen. Keep up the good work.
K.M Lindley, West Yorkshire

Arrived this morning, its gorgeous, just the ticket, thank you for ensuring it arrived on time.
Janet Rowe Colton Hills.

Hi I just thought I’d drop you a quick message to say there is now a piece of Black Country Metalwork in Downing Street. Rest assured I handed it directly to the Prime Minister myself and he was very touched by the gesture.
Emma Sealey Dudley, The Black Country

Hi! I placed my second order last week and it arrived very promptly. I have been pleased with both the products and the customer service I felt I had to contact you to give praise where praise is due. I will definitely be using you again in the future.
Emma Sealey Dudley, The Black Country

We received a pair of Door-Stop Roosters as a Christmas present and were delighted with them!
Their purpose was to be holding the conservatory doors open.
Neil Richardson,Birmingham
The coasters are excellent; they are a good size, attractive and practical. If I sound enthusiastic - we’ve been looking for something suitable for ages and these are just right. 
Rosemary Appleyard, London

Received today, they are really lovely boxes, thank you.
Frances Alushani, Italy

I have received the other Box this AM, Wow what a Big Box and what a Wonderful Armillary,.Brilliant Quality Item ,We love it !! ,; it is all that I expected.. THANKYOU for sending it to me so well packaged.. all the way to Sydney Australia in 4 Days, a job well done and made Easy from start to finish. ,Merry Christmas to all at Blackcountry metalworks
Graham, Sydney, Australia

What a wonderful service! I shall be ordering some more directly from you very soon. Once again many thanks.
Barbara Williamson, Sleaford, Lincolnshire

Thank You for the wonderful crestings and Your big efford with the delivery. They’ve arrived this day on thursday at our home in Berlin. They are made of superior quality.

Best Regards
Astrid Kleinberg-Schulz Berlin

We really like the way it looks next to the stove, as shown in our photo
 Home accessories feedback


I did make an order by phone which has now been filled – a very well made product. Thank You
Mike Clayton, Liverpool

Many thanks for order which arrived very quickly today. Your customer service has been fantastic and I am absolutely delighted with the superb quality and design of the coat hooks. I will be visiting your website soon to Spend the gift voucher and will recommend you most highly to my friends. Thank you again,
Mrs Liz Troup 25/January


i couldn,t have had a better service and the girl who assited me knows all by heart. Product and service and packing was excellent.

Kind regards

Claude Attard, Worcester, 16 March

Hi Laura, 

I would just like to say thank you to you for processing the order. I recieved the Malvern coat Hooks last week and am really happy with the quality of the product, they are just what we were after. Please could you feedback my comments to the staff and management team at Black Country Metal Works as I was really impressed with the service provided as well as the product. 
Kind Regards, 
Tom guppy, Dorset, 14th April

I just wanted to say a big thank you to your girls in Customer Services. My order arrived early!!! and I was so pleased with it.

Now I have found your lovely website I am sure I will be ordering many more items.

The quality of my purchases were absolutely fantastic and the care and attention I received during my order was second to none, so please pass on

My sincere thanks to everyone concerned.
Kind Regards 
Caroline Ludkin, West Yorkshire, 16th May

I have to tell you that my order 69369 single Radiator towel rail which was ordered on 22nd. June arrived on 26th.
I am very pleased with the quality and your service was second to none.

Thank you

Barry Morris, Manchester, 27 June
To: Sales
Subject: Shell Clock

Good afternoon

I would just like to tell you how pleased I am with the Shell Clock, it looks perfect in my newly refurbished bathroom. Congratulations on your prompt ad efficient service.


Mrs M L Robinson, 12/07/2012
Thank you so much for taking the time to check this out for me - and over such a small item is really fantastic - it says a lot about your company.

Many thanks again,

Sonia, 19 September 2012
Just received my clock, many thanks for such a quick delivery especially with all the snow. It’s up on the wall and looks lovely.I will certainly let my friends know where it came from, thanks again
Janice Hobson 22/January

The Du Burgh umbrella stand arrived safely (and exactly on time) yesterday and now has pride of place in the porch. Many, many thanks for all your efforts on my behalf. We have been very impressed with the friendly and efficient service given by you and the company. We will certainly recommend the Black Country Metal Works to friends and family!
Very best wishes
Mrs S E Trott 02/February
Thank you for brilliant customer service :) excited for my lovely black ceramic heart hooks in your Valentine’s Offer
Rebecca Glenapp 19/February 2013
Toilet roll holder feedback
I have taken your radiator towel rail & modifed.
Thought you may enjoy.
Stephen Clements 28/February 2013

I ordered an umbrella stand from you and am very pleased. It is perfect. Thank you
Helen Cowan 7/March 2013

Thanks your products are lovely

Carol Morris 24/April 2013


The light pulls arrived today. They are fabulous. I’ve very pleased.

Merilyn Alt 6/May 2013 Australia


Dear Mr Knowles

I recently purchased a toilet seat hinge and when I received it there were no screws, and to be honest I was not sure if the item should have had screws with it.  I telephoned and spoke to Samantha who explained that screws are not sent with the item as screws are different for wood and plastic seats.  Samantha asked me what type of seat I have, and she told me that she would arrange for screws to be sent to me.  These duly arrived today.


I must congratulate you and your team, in particular Samantha, for such exceptional service.  Thank you so much, and may I wish you continued success with your business.

Kind regards

Emma Ward 14/May 2013


The holders arrived yesterday and they are very nice indeed.  Thank you for your kind assistance.

Edward H Oberst  16/May 2013 America


Just wanted to tell you how much we both love the Stainwick lodge" Antique Copper Umbrella and Walking Stick Stand that we have bought from you recently. The quality, weight and patina are beautiful and we will definitely be looking at your website for more goodies. Many thanks

Kathy Southwell 24/May 2013


This morning my rack was delivered and I have to say that it is excellent

Ian Kew 9/July 2013

Many thanks for your email. My pull chrome toilet chain arrived this afternoon which I am delighted with.

Kind regards

Jean Cross, 25/September 2013


Thanks for great service today and a few extras besides. The umbrella stand will be going in tomorrow ready to receive the brollies.

The Regent Wrexham, 8/October 2013


We received the gorgeous wire baskets today, they are even better than expected!

Avante Card Company, 14/October 2013


Perfect I have just received the boxes and they are just absolutely perfect.

Thank you for all your help and have a happy Christmas.

Lisa Taylor, 21/November 2013


Amie, You are truly AWESOME! I’m very excited with your level of service and assistance!

Mark Czech, 21/November 2013


Thank you so much for your speedy response, the string dispenser came today wasn’t expecting it that quick.

You have a great xmas and all the best for the New Year.

Lynda Quigley, 23/December 2013

Morning Amie
All arrived safe and sound, rods and brackets look very good and as a direct result of the way you personally got to grips with the situation I shall be very pleased to recommend the company and its products
Eric Gibbons 23/December 2013

The bull and stags head look incredible! Please say thank you to the talented team that produced them.
Ben Lewis 15/February 2014 

I just want to say your correspondence and customer service are second to none. 
You are an absolute asset to the business Helen. Had you not been so helpful and friendly I would not have gone on to buy the wine rack from you, which I received a few days ago and is perfect. Thank you. It’s been a pleasure doing business with Black Country Meta lworks and pleasure dealing 
With you, so I’d just like to say thank you once again for all your help and patience and for making me feel like a valued customer. It’s much appreciated. 
Linda Winn 20/February 2014 

Love em!
Thank you!!
John Goodenough 2/March 2014 

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