Bright Chrome Running Fox Door Knocker

Standard Delivery

For items which are up to a shoe box in size, we do make every effort to dispatch in 48 working hours. Items which are larger are generally dispatched within 7-10 working days as finishing and packaging work may take significantly longer.

During the busiest times of year (i.e. Christmas) this may take longer due to circumstances beyond our control. We will endeavour to contact or inform you whenever any items fall outside this 7-10 working day range or if an item becomes unavailable, due to another local works or artist for which we rely upon them for all or component parts of a product.

Free Next Day & Next Day Delivery

We will make every effort to ensure that your item is dispatched and delivered next day. This will happen 99.9% of the time. Occasionally due to circumstances outside of our control i.e. raw material supplies, labour, courier breakdown etc. The next day delivery may not occur. We cannot take responsibility where this is not been achieved, but will make every effort to ensure your item reaches you as quickly as possible. This service only applies to non-bespoke items requiring no specialist work and for delivery addresses within mainland UK excluding Ireland, highlands and Islands. Orders must be received before 2pm. We recommend waiting until your item has arrived before arranging tradespersons. Orders that are placed after 2pm on a Friday will be dispatched the next working day. Orders that are placed on a weekend will not qualify for free next day delivery. Please note: Black Country Metal Works do not operate on bank holidays and seasonal holidays.

Products with a Made to Order lead time will be dispatched on a next day delivery service as soon as the product is ready. Lighting products may require a lead time to produce and will also be sent on a next day service where available as soon as the product is ready.

Christmas Delivery

We will endeavour to dispatch all goods ordered before our annual Christmas shut down on the 23rd of December 2019. For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown.

For all regular orders placed after week commencing 16th December, it is difficult to guarantee pre-Christmas delivery. We do rely on national couriers to deliver to our customers and this process is normally completed within 48 hours of dispatch. Please note that couriers can experience slight delays due to the large influx of deliveries at this time of year.

We may rely on local works to supply or create certain items and this can, at times, cause unexpected delays which are outside of our control. Any potential delay will be advertised with an approximate lead time on our website. Failing this, our customer service team will be in touch at the earliest opportunity to advise any delays or alternatives that are immediately available.

All orders received after the 23rd of December will be processed after the 2nd January 2020, including those with Next Day Delivery.

For information on delivery please follow this link.

Changed Your Mind – Don’t worry.

If you change your mind about the product you’ve purchased, don’t worry you have 14 days to return the product to us without question. Please just ensure that the goods are returned safely and in a resalable condition, we recommend using a tracked delivery service. For customers outside of the European Union goods can only be returned if faulty.

Faulty Goods

If your goods arrived damaged or only in part, please sign for the goods as “damaged”. Please notify us within 48 hours of receipt. Please carefully re-pack the goods, in their original packaging, or packaging of a suitable nature as to fully protect the goods on their return journey to us. Once the goods arrive safely back with us, they will be inspected and if found to be either damaged or faulty you will be offered a replacement or refund.

Bespoke & Made to Order Goods

Due to the nature of Bespoke and Made to Order Goods, we are not able to accept returns as these may have been manufactured especially for you. Where local works or artists have been used, these too may not accept returns as the item may have been especially prepared for you. In some circumstances, works and artists may hold stock and so returns may be accepted on a case by case basis. Made to Order incorporates both products and raw material which is made for you or ordered for you

We cannot take responsibility for packages delayed, lost or damaged, we recommend always using a tracked service, please always retain your proof of postage . For more information our returns policy please follow this link.

BLACK FRIDAY 2019

The ‘Black Friday Extended Returns’ promotion is only valid for items purchased between the 27th of November and the 6th of December 2019. The extended returns period ends on the 15th of January 2020. Any items purchased outside of that bracket will not be eligible for return under our Cancellation & Returns Policy. All returns made through the ‘Black Friday Extended Returns’ promotion still adhere to our Cancellation & Returns Policy. This can be viewed in full here.

Any additional Black Friday discount codes (i.e. through social media promotion) can only be used once per transaction. Only one discount code can be used at a time and all codes cannot be used in conjunction with any other codes, whether online or via telephone order. We reserve the right to withdrawal any discount codes at any time. Black Friday codes will only be valid throughout the Black Friday promotion dates, 27th of November – 6th December 2019.

Due to the additional discounts added to our ‘Black Friday Mega Bundles’, we can only accept full returns of the bundles, and will not be able to accept part returns. Any damages or issues must be reported within 48hrs, as stated in our Cancellation & Refund Policy. In order to rectify any issues, we will follow our Cancellation & Refund Policy as we normally would with any other damaged or incorrectly received item (i.e. a full exchange, part-exchange, or full refund). ‘Black Friday Mega Bundles’ are available while stocks last.

'Black Friday Sale’ offer price guarantee. If you purchase an item at our early ‘Black Friday Sale’ price and the price drops again over our Black Friday promotional week (27th November – 6th December 2019), we will happily refund you the difference. This guarantee only applies to items already purchased at a sale price and refunds will only be issued to customers who notify us of a price drop during the Black Friday promotional week. If you notify us of a price drop after the 6th of December 2019, we reserve the right to no longer accept or issue any price guarantee refunds.

CHRISTMAS EXTENDED RETURNS

Our ‘Extended Returns’ policy ends on the 15^th of January 2020. All items ordered from the 6^th of November 2019 to the 15^th of January 2020 are eligible. Any items purchased outside of that bracket will not be eligible for return under our Cancellation & Returns Policy. All returns made through the ‘Extended Returns’ promotion still adhere to our Cancellation & Returns Policy. This can be viewed in full .

For more information our returns policy please follow this link.