Changed Your Mind – Don’t worry.
If you change your mind about the product you’ve purchased, don’t worry you have 14 days to return the product to us without question. Please just ensure that the goods are returned safely and in a resalable condition, we recommend using a tracked delivery service. For customers outside of the European Union goods can only be returned if faulty.
Faulty Goods
If your goods arrived damaged or only in part, please sign for the goods as “damaged”. Please notify us within 48 hours of receipt. Please carefully re-pack the goods, in their original packaging, or packaging of a suitable nature as to fully protect the goods on their return journey to us. Once the goods arrive safely back with us, they will be inspected and if found to be either damaged or faulty you will be offered a replacement or refund.
Bespoke & Made to Order Goods
Due to the nature of Bespoke and Made to Order Goods, we are not able to accept returns as these may have been manufactured especially for you. Where local works or artists have been used, these too may not accept returns as the item may have been especially prepared for you. In some circumstances, works and artists may hold stock and so returns may be accepted on a case by case basis. Made to Order incorporates both products and raw material which is made for you or ordered for you
We cannot take responsibility for packages delayed, lost or damaged, we recommend always using a tracked service, please always retain your proof of postage . For more information our returns policy please follow this link.
BLACK FRIDAY 2019
The ‘Black Friday Extended Returns’ promotion is only valid for items purchased between the 27th of November and the 6th of December 2019. The extended returns period ends on the 15th of January 2020. Any items purchased outside of that bracket will not be eligible for return under our Cancellation & Returns Policy. All returns made through the ‘Black Friday Extended Returns’ promotion still adhere to our Cancellation & Returns Policy. This can be viewed in full here.
Any additional Black Friday discount codes (i.e. through social media promotion) can only be used once per transaction. Only one discount code can be used at a time and all codes cannot be used in conjunction with any other codes, whether online or via telephone order. We reserve the right to withdrawal any discount codes at any time. Black Friday codes will only be valid throughout the Black Friday promotion dates, 27th of November – 6th December 2019.
Due to the additional discounts added to our ‘Black Friday Mega Bundles’, we can only accept full returns of the bundles, and will not be able to accept part returns. Any damages or issues must be reported within 48hrs, as stated in our Cancellation & Refund Policy. In order to rectify any issues, we will follow our Cancellation & Refund Policy as we normally would with any other damaged or incorrectly received item (i.e. a full exchange, part-exchange, or full refund). ‘Black Friday Mega Bundles’ are available while stocks last.
'Black Friday Sale’ offer price guarantee. If you purchase an item at our early ‘Black Friday Sale’ price and the price drops again over our Black Friday promotional week (27th November – 6th December 2019), we will happily refund you the difference. This guarantee only applies to items already purchased at a sale price and refunds will only be issued to customers who notify us of a price drop during the Black Friday promotional week. If you notify us of a price drop after the 6th of December 2019, we reserve the right to no longer accept or issue any price guarantee refunds.
CHRISTMAS EXTENDED RETURNS
Our ‘Extended Returns’ policy ends on the 15
th of January 2020. All items ordered from the 6
th of November 2019 to the 15
th of January 2020 are eligible. Any items purchased outside of that bracket will not be eligible for return under our Cancellation & Returns Policy. All returns made through the ‘Extended Returns’ promotion still adhere to our Cancellation & Returns Policy. This can be viewed in full
.
For more information our returns policy please follow this link.