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Covid-19 Customer Update

Customer Notice: Published 02/11/2020

Dear valued customer, 

We hope you are keeping well during these uncertain times.

We just wanted to send you another update with regards to your order, both past and new. 

As you will be aware, manufacturing and production was halted during the spring/summer lockdown, which impacted upon us being able to supply and ship your order in our usual timeframe. Our efforts are very much focused on doing all we can to ensure you receive your order, however the lockdown delays were compounded further with periods of self-isolation, testing and social distancing, which we have been working hard to navigate as we have moved into autumn. The latest lockdown period has been recently announced and coupled with a rise in cases we anticipate further delays may be likely in production with potential delivery delays (as couriers become exceptionally busy).

Your order is extremely important to us, and we are working through orders as quickly as possible, we will reach out as and when we have updates for you.  For now, you do not need to contact us, however should you wish there are a team of colleagues who will do their best to reply to any questions you may have or to discuss alternative items which may be available more quickly.

As an independent business, thank you again for your support and patience during this difficult time. It is greatly appreciated.

Best Regards, 

Benjamin Knowles
Operations Director

Customer Notice: Published 4/06/2020

Dear valued customer, 

I hope you are well. 

Just to provide another update.  As we find ourselves working at distance with a skeleton team, we do have a reasonable backlog of orders awaiting packaging and dispatch.   All orders including ‘made to order’ items may experience an additional 10-15 working day delay for packing to be completed safely.   We are working through orders as quickly as possible and will be looking to reduce this delay as quickly as physically possible.

Thank you again for your patience during this unprecedent time.

Best regards,

Benjamin Knowles, 
Operations Director

Customer Notice: Published 24/04/2020

Dear valued customer,

I hope you are well.

To give you an update as of today, we have adjusted our internal methods of working to maintain social distancing in line with government guidance. We have a skelton team of staff on site working from Monday to Friday. The nature of our work sometimes requires a variety of skills and so whilst orders are now being processed we may encounter delays for certain orders which require special skills or special materials or part/complete components from other works. Should you have a question with regards to your order, please feel free to contact us. Stay safe.

Best regards,

Benjamin Knowles,
Operations Director

Customer Notice: Published 25/03/2020

RE: Current Works closure due to Covid-19 (affecting Black Country Metal Works, English Lamp Posts & The British Ironwork Centre).

Dear valued customer,

I hope this finds you well.

Firstly, thank you kindly for your order which is currently in progress with us.  Thank you also for supporting an independent business through such uncertain times.

Following most recent Government guidance, we are currently working remotely on skeleton staff, and therefore have had to extend all delivery time estimates.  We would love to offer a more definitive timeline
for your order but presently this is not possible. This decision was difficult for us, but given the guidance we felt it important that we play our part in preventing the spread of Coronavirus and prioritising the safety of our team.

You do not need to contact us about your order, however wanted to take this opportunity to reassure you that as soon as our works are operating again that we will be working hard to fulfil your order and send it
out as quickly as possible.

We greatly look forward to returning to work and wish you all the best in health and happiness from our entire team.
Best regards,

Lindsay Steele
Customer Services Manager

Future updates will be posted here.

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